1. Introduction
Welcome to our Shopify Solutions Agency. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our services, including Shopify App Development, Custom Theme Design, Store Extensions, App Integration, and Ongoing Maintenance. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect various types of information to provide and improve our services to you. This may include: Personal Identification Information (Name, email address, phone number, company name, billing address), Shopify Store Information (Store URL, API credentials, theme access, app access – strictly for service delivery), Project Details (Requirements, specifications, communication logs), Usage Data (Information on how the service is accessed and used, like IP address, browser type, pages visited, time spent on pages, and other diagnostic data).
3. How We Use Your Information
We use the collected information for various purposes: To provide and maintain our services (e.g., for app_development, theme_design, app_integration, store_customization, plus_services, support_maintenance), To notify you about changes to our services, To allow you to participate in interactive features of our services when you choose to do so, To provide customer support, To gather analysis or valuable information so that we can improve our services, To monitor the usage of our services, To detect, prevent and address technical issues, To fulfill any other purpose for which you provide it.
4. How We Share Your Information
We may share your personal information in the following situations: With Service Providers: We may employ third-party companies and individuals to facilitate our services, provide the service on our behalf, perform service-related services or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. For Legal Reasons: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability. With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
5. Data Security
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
6. Your Data Protection Rights
Depending on your location, you may have the following data protection rights: The right to access, update or to delete the information we have on you. The right of rectification. The right to object. The right of restriction. The right to data portability. The right to withdraw consent. To exercise any of these rights, please contact us using the contact details provided below.
7. Third-Party Services
Our services may involve the use of third-party platforms and tools, such as Shopify itself, various Shopify apps, and other APIs. This Privacy Policy applies only to our services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party services you interact with.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the 'last updated' date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: Email: <a href='mailto:hello@storehelps.com'>hello@storehelps.com</a>, Address: 600 E8th Street, Brooklyn NY 11218, Phone: <a href='tel:+12512303663'> +1 (251) 230-3663</a>